Service Terms and Conditions

CANCELLATIONS
Knysna Quad Biking is a business in the tourism industry that provides adventure activities .
There will be no refunds in the event of a no-show by guest on the activity date if the booking is prepaid.
In the event of an amendment not received 3 days prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
Management reserves the right to cancel any activity due to unforeseen circumstances including but not limited to, insufficient passengers and/or unfavourable weather conditions.
Management and Guides reserve the right to cancel a trip if guests are disobeying any rules and regulations, as you could be putting you life and others lives in dangers.
In case of a weather cancellation, weather conditions are judged exclusively by the Management of Knysna Quad Biking , guests must report for the service/activity unless notified by Knysna Quad Biking Management.
In the event of a cancellation by Knysna Quad Biking , a full refund will be given on the amount paid (or refunded to booking agent).
DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way email.
INDEMNITY
All participants are required to sign an indemnity form for all activities they are participating in prior to departure of the activity.
If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity.
The indemnity form must be signed by a Parent/Legal guardian for minors under 16 years.
Any unaccompanied child 16 or under requires the indemnity to be signed by a parent/legal guardian prior to the activity.
CHILD POLICY:
Children Rates apply to minors aged between 5 and 15 years who join trip as a passenger on a Knysna Quad Biking . For minors 16 years and older adult rates apply.
Minimum age is 5 years and minimum hight is 95cm
Children between 5 and 15 years are passengers with parents and Knysna Qua Biking Passenger Tickets prices apply.
Children from the age of 16 years and up can ride their own Quad Bike and Quad Biking Driver Tickets Prices apply.
Adult supervision are required for kids of 12 years and younger.
GENERAL
2 guests required to run a trip.
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction.
REFUND POLICY
The provision services by Knysna Quad is subject to availability. In cases of unavailability, Knysna will refund the client in full within 30 days.
CANCELLATION POLICY
30 days cancellation before arrival 100% refund
29 - 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund
If trips are cancelled by Knysna Quad Biking due to bad weather then Knysna Quad Biking will refund the client in full within 30 days.
CUSTOMER POLICY
Knysna Quad Biking shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
PAYMENT OPTIONS ACCEPTED
Online Payment may be made via Visa and MasterCard.
Payment can also be made via Electronic Transfer or Cash on arrival.
CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Knysna Quad Biking via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Knysna Quad Biking separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Knysna Quad Biking chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
VARIATION
Knysna Quad Biking may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Knysna Quad Biking - contact details
Cell: 082 892 0469
E-mail: info@knysnacharters.com
Address: Shop TH23B, Thesen Island, Knysna